1. Welcome and General Terms
1.1. Greetings from Lux Avenue! This User Agreement ("Agreement") governs the use of our website ("Site") and the services offered on Lux Avenue ("Services").
1.2. Lux Avenue, welcomes you to explore our curated collection of jewellery and clothing. Please review this Agreement periodically for updates.
1.3. Violating these terms may result in termination of Site use. By using our Services, you agree to abide by these terms and comply with applicable laws.
1.4. For the purpose of these Terms and without prejudice to specific definitions throughout these Terms;
1.4.1. “Customer” shall mean any individual or entity using the Lux Avenue website for the purpose of purchasing a product.
1.4.2. “Lux Avenue,” “We,” “Us” shall refer to Lux Avenue, an online retail and wholesale platform for jewellery and clothing.
1.4.3. “Product” shall encompass all items available for purchase on the Lux Avenue website, including but not limited to jewellery and clothing.
1.4.4. “Site” shall denote the Lux Avenue website, accessible at lux-avenue.com
1.4.5. “Use” shall encompass any interaction or engagement with the Lux Avenue website, including but not limited to browsing, purchasing, and providing any content.
1.4.6. “User” or “You” shall refer to any individual or entity visiting the Lux Avenue website or engaging in any activities on the site.
1.5. Lux Avenue reserves the right to change, amend, substitute, suspend, or alter these Terms without prior notice. Such alterations become effective immediately upon posting on the site.
1.6. Users are encouraged to check the Terms page periodically for updates.
2. Permitted Usage
2.1. Use our Site lawfully. Unauthorised or illegal usage may lead to legal action by us, including barring the user from Site access.
3. Disclaimers and Usage Assurance
3.1. Lux Avenue does not guarantee the error-free and uninterrupted operation of the website or specific results from its use. The site and its content are provided on an "as-is" and "as-available" basis.
3.2. Lux Avenue makes no guarantees of specific results from using the website or its services.
3.3. Lux Avenue disclaims liability for the acts, omissions, and conduct of third-party users, Lux Avenue users, advertisers, promoters, and/or sponsors on the site, whether related to the service or not.
4. Pricing, Currency, and Offers
4.1. Prices on Lux Avenue are inclusive of VAT and exclusive of other applicable taxes. Depending on the geographical location tag of the user's IP address, prices may be exclusive of VAT.
4.2. Prices, displayed in the user's chosen currency, may vary due to exchange rates and conversion fees.
4.3. Lux Avenue reserves the right to adjust prices in response to changes in exchange rates, supplier price rises, or other reasons.
4.4. Offers, including gifts with purchases, are not valid on sale items or in conjunction with other offers or discounts. Exceptions are specified as per relevant offers.
5. Payments and Transaction Security Policy
5.1. The Lux Avenue website employs Secure Sockets Layer (SSL) to ensure the secure transmission of personal data. The padlock symbol in the browser window and the URL starting with "https://" indicate a secure site.
5.2. SSL applies encryption during the transmission session to protect data. Lux Avenue does not retain customers' credit card details.
5.3. Lux Avenue uses Stripe as the payment gateway for secure and fraud-protected transactions. For more information, refer to
https://stripe.com/en-gb-mt.
5.4. All orders on the website are concluded in English.
6. Intellectual Property Rights
6.1. Respect intellectual property on Lux Avenue. Copying or using such property without authorisation is prohibited.
7. Copyright Guidelines
7.1. Users are authorised to visit, view, and retain a copy of pages on the Lux Avenue website for personal use only. Duplication, downloading, publishing, modification, or distribution of site material for purposes other than reviewing products or promotional information, for personal use, or to purchase products for personal use, is prohibited. Clearance and applicable copyright fees must be obtained for any other use.
8. Non-Affiliation Declaration
8.1. Lux Avenue asserts non-affiliation with any entity or person unless explicitly governed by a formal agreement.
9. Unauthorised Site Use
9.1. Illegal or unauthorised Site use will be investigated. Legal action may be taken, including restrictions on Site access.
10. Violation of the Terms
10.1. The User understands and agrees that, at Lux Avenue's sole discretion and without prior notice, Lux Avenue may terminate access to the website, cancel orders, exercise any other remedy available, and remove any unauthorised content. This action may be taken if Lux Avenue believes that the content has violated or is inconsistent with these Terms of Use, violated the rights of Lux Avenue, the User, or the law.
11. Product Descriptions
11.1. Variations from the descriptions provided on the Lux Avenue website may occur.
11.2. Products may differ in size and appearance, and such variations are inherent in the crafting process.
12. Delivery and Returns Information
12.1 Refer to our Delivery and Returns Policy for detailed information.
13. Limitation of Liability
13.1. Limitation of Liability for Indirect Damages: Under no circumstances will Lux Avenue be held liable to You for any indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profits, regardless of whether Lux Avenue has been notified of the potential for such damages.
13.2. Health and Safety Exemption: Lux Avenue disclaims any liability for issues such as skin irritation due to allergic reactions or incidents resulting in suffocation.
13.3. Product Discrepancy Disclaimer: Lux Avenue does not assume responsibility if the products You receive deviate, including variations in size and appearance, from the representations on the Lux Avenue website.
13.4. Loss or Theft Disavowal: Lux Avenue expressly disavows responsibility for any Products that may be lost or stolen during handling and delivery.
13.5. Maximum Liability Cap: Lux Avenue's maximum liability is expressly limited to the total amount paid by the User/Customer for the Products acquired from Lux Avenue in each specific transaction.
14. User Indemnity
14.1. The User agrees to indemnify and hold Lux Avenue, its subsidiaries, affiliates, officers, agents, and other partners and employees, harmless from any loss, liability, claim, or demand, including reasonable attorneys' fees. This includes claims made by any third party due to or arising out of the User's use of the Lux Avenue website, including providing links to other sites or uploading content or information to the site.
15. Governing Law and Jurisdiction
15.1. These Terms, including the relationship between the User/Customer and Lux Avenue, are governed by the Laws of Malta, Europe.
15.2. Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall be subject to arbitration. The arbitration shall be in accordance with the rules of the Malta Arbitration Centre as in force on the date when the dispute arises.
15.3. The arbitration panel shall consist of one (1) arbitrator, appointed by mutual agreement between the Parties. If the Parties fail to agree on the arbitrator within fifteen (15) days from the date of referral of the dispute, the arbitrator shall be appointed by the Malta Arbitration Centre.
15.4. The language used in the arbitral proceedings shall be Maltese or English, as agreed upon by the Parties.
16. Retail and Wholesale Transactions
16.1. Lux Avenue caters to both retail and wholesale customers. Wholesale transactions are subject to additional terms and conditions outlined in separate agreements.
17. Customer Complaints and Dispute Resolution
17.1. Lux Avenue is committed to addressing customer complaints promptly. Disputes shall be resolved through negotiation, mediation, or arbitration, as deemed appropriate by Lux Avenue.
18. Customer Payments and Billing
18.1. Payments made by customers are processed securely. Billing discrepancies should be reported to Lux Avenue's customer support for resolution.
19. Customer Data Protection
19.1. Lux Avenue adheres to data protection laws. Customer information is handled with utmost confidentiality, and our Privacy Policy provides details on data usage.
20. Changes to Terms
20.1. Lux Avenue reserves the right to modify these terms. Users will be notified of changes, and continued use of the Site implies acceptance of the revised terms.